** Troubleshoot Adobe Flash Player for Internet Explorer **
Before installing Flash Player, please check the following browser settings:
Internet Explorer ActiveX settings
Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".
To change your security level:
1. Open Internet Explorer.
2. Choose Tools > Internet Options.
3. Select the Security tab.
4. Choose Internet.
5. Click Custom Level.
6. Ensure that the Download Signed ActiveX Controls option is set to Prompt.
7. Ensure that the Run ActiveX Controls And Plug-ins option is set to Prompt.
If you are having trouble installing, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.
A damaged Windows system registry or incorrect permissions in the registry may prevent Flash Player from installing or registering correctly.
Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation. For instruction on how to run SubInACL to fix these permission issues please refer to "Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation"
Computer user permissions
User permissions determine whether or not you are allowed to install ActiveX controls or plug-ins. If you don't have Administrator access to Windows NT, 2000, XP, or Vista you may not be able to install Flash Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Macromed\Flash folder.
Installing prior versions of Flash Player may fail
In many cases,if you previously installed a later version of Flash Player for Internet Explorer, you may be prevented from installing an earlier version. For example, if you installed Flash Player 9,0,47,0, and attempted to install version 9,0,45,0 the installation would fail. In this case follow the instructions in "Safe versions security restrictions when installing Flash Player".
If the ActiveX Control for Flash Player fails to install, download the executable installer.
If the information above has not resolved the issue, download the executable Flash Player installer here:
- Download and unzip Install_Flash_Player_9_ActiveX.zip.
Save this installer to your desktop, close out all applications, and run the installer. This may help if you are having trouble with the ActiveX installation from Adobe.com. To confirm that Flash Player has installed successfully, please visit:
www.macromedia.com/software/flash/about/.
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